NAIROBI: Children's Services - Refugee Consortium of Kenya (RCK)

Services

• Custody cases, Representation in Sexual and Gender Based Violence matters, and Counselling

Eligibility Requirements

• All services listed are free of charge
• Services are offered to refugees, asylum seekers and survivors of SGBV (refugees and host community)

Accessibility

• Services provided in English and Kiswahili languages.
• Translation services are available in refugee languages with the help of a translator.
• Services are available without referrals.
• Interpretation for Oromo, Somali, South Sudanese, English, and Kiswahili languages is consistently available at our premises.
• Services are available in the following languages by phone interpretation - Oromo, Somali, South Sudanese, English and Kiswahili languages.
• Female interpreters are available. 
• The entrance to this location has a ramp.
• This location has female staff. 
• All services listed are free of charge. 

Working Hours: 

• Monday to Friday: 8:00 am – 5:00 pm
• Offices are closed on public holidays.
• Calls can be made outside working hours, for urgent cases.
• An appointment can be made in person within the office working hours, by Call within the working office hours 8:00 am – 5:00 pm Monday to Friday, by Email info@rckkenya.org, or by Calling +254 703848641. 

Feedback Mechanism and Timeframe

• Phone feedback channel: +254733860669, +254720943164 Main Office:
• Haki House, Ndemi Road, Off Muringa Road, Kilimani, Nairobi.
• Response to feedback is as soon as possible.