Updated at: 2021/06/25
Services
Opening of Savings accounts, Depositing and withdrawals Group Accounts Mchama and other Savings Products Replacement of debit card/PIN Money Transfer
Eligibility Requirements and Accessing Services
- Must have recognized government documentation.
- This service is closed on public holidays.
- No appointments required.
- Account opening is free of charge
- Cheque deposits minimum balance of Kes 3,600,
- Withdrawals at counter costs between Kes 0 to 200
- Sending is charged based on amount
- Receiving money is free of charge
- Services provided in English and Kiswahili languages
- The following services require a fee: Sending and withdrawing money.
Feedback Channels About Services and Time Frame for Response
- Feedback channel: Social media, SMS, email, letters or visits to branches during working hours.
- Complaints, when not addressed to satisfaction by Postbank, address them to: The Commission Secretary/Chief Executive Officer, Commission on Administrative Justice, West End Towers, 2nd Floor, Waiyaki Way, Westlands, Nairobi. P.O Box 20414-00200, Nairobi, Tel: +254202270000, Email: certificationpc@ombudsman.go.ke , Web: www.ombudsman.go.ke
- Facebook typically replies within a few hours, escalated complaints are addresses not later than 7 working days, customer telephone calls are answered within 3 rings, return calls within 24 hours when customer issue is unresolved, response to email enquiries and complaints within 24 hours (https://www.postbank.co.ke/wp-content/uploads/2019/08/POSTBANK-SERVICE-CHARTER-REVIEWED-FINAL-JULY-2019.pdf ).
Opening Hours
Monday open from 08:30 AM to 04:00 PM
Tuesday open from 08:30 AM to 04:00 PM
Wednesday open from 08:30 AM to 04:00 PM
Thursday open from 08:30 AM to 04:00 PM
Friday open from 08:30 AM to 04:00 PM
Saturday open from 08:30 AM to 11:30 AM
Address
Nairobi Metropolitan area