Updated at: 2023/07/05
Available Services
- Gender-Based Violence Case Management
- Clinical Care for Sexual Assault Survivors (CCSAS)
- Psychosocial Support Groups
- Listening Sessions
- Referral to other services/agencies
- Dignity kit and material support
- Economic empowerment activities [Skill building in women and girl safe spaces (WGSS)]
Eligibility Requirements
- Adults (over 18 years of age).
- Services are available to all genders.
- The services are provided for LGBTQI+ individuals and all individuals.
- Children are referred to child protection agencies/partners
Accessibility
- The entrance to this location has a ramp.
- This location has female staff.
- This location has separate bathrooms for men and women.
- All services listed are free of charge.
- Interpretation is consistently available at this premises for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.
- Services are available in Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages by phone interpretation.
- Female interpreters are available for Juba Arabic, Somali, Swahili, English, Nuer, Dinka, Didinka, French, Oromo languages.
Feedback Channels
- Telephone: 0701629346
- Help Desks stationed at IRC health facilities.
- Email address: feedback.kakuma@rescue.org
- Feedback boxes which are located at all IRC health facilities.
- Monthly community leaders’ feedback meetings.
- Visit IRC offices located in LWF Compound 1
- Feedback channel: 0701629346, feedback.kakuma@rescue.org
- The organization will respond to feedback received within 1 week
- The organization will respond to users who have raised comments/complaints via phone call, one on one conversations, emails.
- The organization will like to receive service user feedback from julisha.info via phone conversation, email, one on one discussion. Feedback channels: 0701629346, feedback.kakuma@rescue.org
Feedback meetings
- Visit IRC offices located in Lutheran World Federation Compound 1
- The organization will respond to feedback received within an agreed time frame (0-3 days for critical cases, 0-7 days for cases with high priority, 0-14 days for cases with medium priority and 0-28 days for cases with low priority)
- The organization will respond to users through telephone or face-to-face meeting
Opening Hours
Monday open from 08:00 AM to 03:00 PM
Tuesday open from 08:00 AM to 03:00 PM
Wednesday open from 08:00 AM to 03:00 PM
Thursday open from 08:00 AM to 03:00 PM
Friday open from 08:00 AM to 03:00 PM
Contact Information
phone: 254702572024
Address
Kakuma 4, next to Kakuma 4 market
3.739340000000003
34.812551666666664